OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
163 ratings and 82 comments received in the last 90 days.
07 April 2024
The salesman kept me informed during the long delivery delay. He was friendly and knowledgeable and the handover was excellent.
04 April 2024
Toby Davies was a delight to talk to. Knowledgeable and friendly. On the day of delivery, he had everything prepped and made it feel like a very special moment for us.
03 April 2024
Kept well informed throughout the process.
18 March 2024
Everything went smoothly and the staff were all helpful.
16 March 2024
Everything Jamie promised to be done, was done. The handover was a smooth process, Yaz the product Genius was superb.
13 March 2024
We have bought 10+ cars from Jamie Cox during the past 20 years and would not go to any other dealer/salesman. This speaks for itself.
01 March 2024
Very helpful and polite staff that did everything they could to make purchase a great experience. Lucy Malling is excellent. That's why I am a returning customer.
28 February 2024
Good communication. Kept us informed on what was happening.
28 February 2024
The whole process was faultless
19 April 2024
I dont have the car back yet, it is due later today and BMW have had it for a week. A replacement car should have been offered for that period of time which is the reason for the low score.
19 April 2024
Martyn is working hard to fix the problem with our car
18 April 2024
They let us know what is to be done
17 April 2024
Vehicle was repaired without issue.
16 April 2024
The deal I was offered seems like an attempt to scam me. I might be 71 years old, but I'm not senile or stupid. Plus I have not had a call back from the dealer to explain.
16 April 2024
Ok apart from being overcharged
16 April 2024
Arrangements made to pick up and drop back car. All work and clean carried out, well done, please ensure you keep up the standard.
16 April 2024
You did exactly what you said you would
15 April 2024
Great surroundings, timely completion of service and good communication of progress.
14 April 2024
Top service from Andy Crump who did an excellent job of looking after my car and ensuring I was kept updated.
18 April 2024
Toby went the extra mile. Annoyingly though, neither the AA insurance not the DVLA had a record of my particular model. This made insuring the car a real problem. I don't blame Vertu for this however.