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ABOUT WESTERLY YEOVIL.

Find out more about what we do and our team.

Meet the team

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Stuart Martin

Head of Business
  • Department All

Jason Salmon

Sales Manager
  • Department Sales

David Duarte

Business Manager
  • Department Sales

Paul Brown

Service Manager
  • Department Aftersales

Wayne Gouveia

Parts Manager
  • Department Parts

Laura Greatbatch

Sales Executive
  • Department Sales

Dan Adams

Sales Executive
  • Department Sales

Jamie Cox

Sales Executive
  • Department Sales

Ben Long

Sales Executive
  • Department Sales

Liam Nixon

BMW Product Genius
  • Department All

Lucy Malling

BMW Product Genius
  • Department All

Emily Jolley

Sales Administrator
  • Department Sales

Sarah Barnes

Sales Administrator

Lou Weston

Service Advisor
  • Department Aftersales

Holly Paradise

Service Advisor
  • Department Aftersales

Poppy Siebert

Service Advisor
  • Department Aftersales

Andrew McCourt

Service Advisor
  • Department Aftersales

Gemma Woodland

Warranty Administrator
  • Department Aftersales

Matt Barnes

Parts Advisor
  • Department Parts

Tim Mullins

Parts Advisor
  • Department Parts

Joe Holloway

Technician
  • Department Workshop

Mandy Pomeroy

Receptionist
  • Department Reception

Helen Roe

Receptionist
  • Department Reception

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All work carried out to a high standard car returned very clean

Service

BMW Westerly Yeovil service team are always a delight to deal with, since I bought my e60 530d in April 2004. Paul Brown and his team have looked after my subsequent e85 z4 3.0 si and e91 320 d mtouring and f20 m135i.

Service

Paul Brown and his staff, always provide an excellent sevrice

Service

Polite , confident, knowledgeable staff intent on providing top quality service

Service

Very helpful

Service

Service carried out on time.

Service

Staff showed understanding of problem experienced, and sought solutions very promptly

Service

Flawless service on this occasion, marked down due to patchy prior performances involving replacement of a faulty key and replacement of a handbrake gaiter.

Service

Everything done professionally, valeted afterwards, called when car ready

Service

They are fantastic and always do their best even in difficult times

Service

Car was booked in for the day as they fitted it in for MOT as they were very busyCar was ready much sooner than I expected.

Service

Car booked in for MOT + new windscreen same day collection. In the event the new windscreen was delivered damaged, fitter had been booked for the wrong day and then could not be booked again for several days. It took 6 days to complete the job.

Service

All the staff at Westerly Yeovil are always courteous, polite and very helpful. Nothing is too much trouble for them

Service

Very well done

Service

Staff extremely friendly and helpfull

Service

Service was quick,efficient,friendly as this time a while-you-wait which was comfortable and with efficient WiFi!

Service

The service was fine and the people could not be faulted. However my drivers internal door panel was damaged and am still awaiting a response from my email 21st May to a Mr Paul Brown.

Service

I arrived early and the car was taken straight in and was ready an hour before i expected.

Service

Had to wait 10 mins while a young guy on the service desk spoke on the phone. He didn't acknowledge me in any way. Saved by a lovely lady called Lou who took my details and sorted out taking keys, paperwork etc. Work was done at a reasonable price.

Service

Satnav still not working. I was told that you had been looking at it all day and it sometimes worked. I was told to try it over the weekend. I can confirm that it still does not work. I have not rang BMW yet to rebook the car in as I have been busy.

Service

Been several times now and had brilliant service each and every time...4.8 and not 5 because no one ever gets a full 5 stars!

Service

My car was booked in for updates after the EGR valve was replaced by BMW assist. This service was excellent and the engineer was very helpful. Westerley were very helpful and the software updates were done on time and car was returned clean and tidy

Service

very satisfied, staff were extremely helpful and efficent

Service

Unmanned service reception desk for some while with another customer obviously frustrated by the delay ahead of me. It appeared to be an inconvenience to deal with me as it disrupted a conversation between members of staff in the adjacent office.

Service

No issues. Everything resolved with me provided contacts while I was away

Service

Staff are always polite and willing to help.

Service

Good teamwork

Service

Friendly helpful service team, carried out the work needed on the car to our satisfaction, very pleased all round.

Service

Courteous service, ready earlier than originally told. Nice clean car too.

Service

Westerly Yeovil are top class in all respects

Service

Great service, communication and the price of the MOT was competitive.

Service

Not all parts available so revisit booked. Not under dealership control. Gave ok for windscreen wipers to be replaced as smearing ( not done) have asked for estimate to replace rear brakes and discs, also wheels refurbished nothing sent.

Service

Excellent service - polite and efficient.

Service

From the service desk to the parts department a friendly and welcoming atmosphere.Olly and Matt in the parts department are knowledgeable and keen to help. An all round exemplary service. Thank you

Service

friendly, professional, everything taken care of

Service
Dear Ms Boersma, Thank you for taking the time to give us your feedback. We look forward to seeing you again. Stuart Martin - Head of Business

Vehicle went into to find a fault with red vehicle check light. Replaced the battery and I was told that this had fixed all the issues. Red light on the next morning. Phoned customer service to be told the car needed time. Not fixed the fault.

Service

Everything went smoothly, with no waiting around.

Service

The team at Westerly Yeovil are faultless from sales to service departments.

Service
Dear Mr Roberts, Thank you for the positive feedback on your experience at Westerly Yeovil. We look forward to continuing to serve you as a valued BMW customer. Stuart Martin - Head of Business

The service took exactly the time I was quoted and I was kindly offered a lift into town and back instead of me waiting for a couple of hours in the showroom. This was very much appreciated.

Service

All the staff I dealt with were very helpful and pleasant

Service

The Staff are excellent

Service

Although there was an initial administration problem (which is why I have not awarded the highest rating) the way that Westerley Yeovil dealt with it was excellent. They did everything possible to ensure that this customer was happy.

Service

most ok

Service

Everything went to plan, with no delays or problems.

Service

Welcome and service as I would expect from a premium brand.

Service

Good levels of service

Service

I have been taking my BMWs to Westerley since 1999 and I cannot fault them at all in that whole time.

Service

Details given by the receptionist regarding the vehicle service and the presentation of the vehicle on collection ( valeted)

Service

The facility is welcoming and professional but I had to go there for a recall.

Service

Please see answer 1

Sales

Customer service was very good

Sales

Westerly were attentive to every detail

Sales

Everything about it was brilliant

Sales

kept well informed during the process, good px offer

Sales

This is the 3rd car I have bought through the fantastic Senior Sales Executive, Jamie Cox, who explains all the options and makes the purchase process as straightforward as possible. He is friendly and helpful but always professional.

Sales

Because it was as smooth as I expected.

Sales

Impressive level of care in going through features of new car and offering other support

Sales

Whole process was trouble free. Laura Greatbach provided good advice and support when requested and assisted throughout the purchasing process and was of particular help with the many choices that were available.