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ABOUT WESTERLY YEOVIL.

Find out more about what we do and our team.

Meet the team

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Stuart Martin

Head of Business
  • Department All

David Duarte

Sales Manager
  • Department Sales

Paul Brown

Service Manager
  • Department Aftersales

Wayne Gouveia

Parts Manager
  • Department Parts

Dan Adams

Sales Executive
  • Department Sales

Jamie Cox

Sales Executive
  • Department Sales

Henry Sparkes

Sales Executive

Lucy Malling

Sales Executive

Liam Nixon

BMW Product Genius
  • Department All

Emily Jolley

Sales Administrator
  • Department Sales

Sarah Barnes

Accounts

Lou Weston

Service Advisor
  • Department Aftersales

Holly Paradise

Service Advisor
  • Department Aftersales

Andrew McCourt

Service Advisor
  • Department Aftersales

Gemma Woodland

Warranty Administrator
  • Department Aftersales

Matt Barnes

Parts Advisor
  • Department Parts

Tim Mullins

Parts Advisor
  • Department Parts

Joe Holloway

Technician
  • Department Workshop

Mandy Pomeroy

Receptionist
  • Department Reception

Helen Roe

Receptionist
  • Department Reception

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New MOT no issues.

Service

Got badly buggered about at last MoT. It took over two and a half hours. Overall not too bad

Service

See above.

Service

Professional friendly customer care.

Service

Waiting times are longer than I would like for a premium car

Service

everything was ok

Service

The work was carried out to a high standard and the car cleaned to perfection

Service

It was expensive and I was unable to get an explanation for an ongoing problem which required a follow up email to the service manager. I now understand but don't like the explanation

Service

My BMW was booked in for a replacement battery, as a precautionary measure, since it was the original from when I bought the car new in 2008. Under £296 for an OE battery supplied fitted and coded to the car is excellent value for money.

Service

The technician correctly identified an intermittent fault, ordered in the new part overnight and fixed the defect the next morning.

Service

It would of been 5 but we asked for a quote on some tyres. We still haven't received a price!

Service

very knowledgeable and helpful staff. work completed on time as promised

Service

Trustworthy, reliable and high standard of service y backup

Service

Needed to know why a light was still on before I left the premises. Really liked the video sent by the engineer.

Service

Great service from all staff

Service

Good service

Service

always a pleasure to deal with

Service

The service was of a high standard

Service

Always helpful and offer superb service

Service

You provided exactly what anyone could expect on time as promised.

Service

The service was excellent. You picked up my car did the service even cleaned it before dropping it off to me again.

Service

Helpful friendly staff was great with my son looking around the cars

Service

Very happy with everything.

Service

Service team always courteous and efficient

Service

They fixed the fault and cleaned the car. BUT they didn't tell me that there had been a recall on this item

Service

The staff there are very welcoming

Service

It took some time to sort my car due to the inavaliability of hire cars for the day and warranty issues do not appear to be a priority this was evident on a previous issue under warranty however the service appeared different on a paid routine servic

Service

Collected and returned as agreed, and amended, once the need for new tyre was needed. Next day fitting of that was complete satisfaction.

Service

not up to usual BMW standards

Service

Happy with service provided by Westerly however, the pricing of a first service is somewhat keen. £300 for an oil change and inspection is a bit strong in todays market where after sales and service costs should be very competitively priced!

Service

Service was completed in the timescale quoted. The video of the health check was a welcome surprise.

Service

They appear to have done a good job with the service, and where very helpful with dropping me off at work and leaving the car in the work car park for me when it was done!

Service

Very willing to help, courteous and affable.

Service

very pleasant staff

Service

. no petrol in loan car - had to coast to petrol station would've preferred a BMW loan car than a mini - missing out on an opportunity of selling a new car - loan cars are like test drives .......use the latest model......

Service

Service was thorough and carried out within the time frame quoted

Service

Quick turnround for MoT and car valeted.

Service

The issue with the car was not solved on the first visit and the follow-up to this wasn't great. However, after getting in touch with the After Sales Manager, the team pulled out all the stops and provided an excellent service.

Service

Great people to deal with

Service

my car is on a 2 year service contract - the staff were not aware of this.

Service

Ease of booking the appointment and general overall standard of service

Service

Not 'completely' since MOT ran late by 3/4 hr

Service

shouldnt have to argue with staff to get a problem solved

Service

Very friendly courteous service.

Service

No real explanation into the work carried out. Health check carried out. A few things missed that I know is wrong and would of expected this to be brought to my attention.

Service

Problem solved very quickly

Service

The staff were friendly, accommodating and professional. The work was performed on time and the car was returned clean.

Service

MoT and tyre change. Fine

Service

There were numerous dirty marks on the inside door fabric from the mechanics

Service

Easy to park. Easy to book car in. Work completed on time.

Service

As well as issues with the car, they have mixed up courtesy cars, even after waiting a longer time to get a car with a larger boot for a pram, I was given a mini. Also have left messages on two occasions and not had calls back as promised

Service

They made us feel special and looked after us

Sales

My car was presented in a separate private area & all functions explained with no rush by Daniel

Sales

All the people I interacted with at the Dealership were professional, friendly and helpful.

Sales

From the start to the finish of the process. I was informed at all times of the progress of my order, the initial ordering and purchase of the vehicle was handled with great professionalism by the salesman, Dan Adams.

Sales

Minor irritations as above. Also the £60 admin fee wasn't mentioned until drawing up the order. This seems to apply more to used purchase and in my opinion is a way of squeezing the pips. Apropos 1 above, I would recommend anyone challenging these is

Sales

One - one relationship with dealer

Sales

I think I have said everything I can in the answer to the first question . The help I was given came with unfailing courtesy and was in simple terms as befitted my advancing years !

Sales

Excellent customer service from dealer. Jamie Cox was brilliant.

Sales

Jamie Cox is a star performer