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ABOUT WESTERLY YEOVIL.

Find out more about what we do and our team.

Meet the team

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Stuart Martin

Head of Business
  • Department All

David Duarte

Sales Manager
  • Department Sales

Paul Brown

Service Manager
  • Department Aftersales

Wayne Gouveia

Parts Manager
  • Department Parts

Dan Adams

Sales Executive
  • Department Sales

Jamie Cox

Sales Executive
  • Department Sales

Henry Sparkes

Sales Executive

Liam Nixon

BMW Product Genius
  • Department All

Lucy Malling

BMW Product Genius
  • Department All

Emily Jolley

Sales Administrator
  • Department Sales

Sarah Barnes

Accounts

Lou Weston

Service Advisor
  • Department Aftersales

Holly Paradise

Service Advisor
  • Department Aftersales

Andrew McCourt

Service Advisor
  • Department Aftersales

Gemma Woodland

Warranty Administrator
  • Department Aftersales

Matt Barnes

Parts Advisor
  • Department Parts

Tim Mullins

Parts Advisor
  • Department Parts

Joe Holloway

Technician
  • Department Workshop

Mandy Pomeroy

Receptionist
  • Department Reception

Helen Roe

Receptionist
  • Department Reception

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The issue with the car was not solved on the first visit and the follow-up to this wasn't great. However, after getting in touch with the After Sales Manager, the team pulled out all the stops and provided an excellent service.

Service

Great people to deal with

Service

Ease of booking the appointment and general overall standard of service

Service

my car is on a 2 year service contract - the staff were not aware of this.

Service

Not 'completely' since MOT ran late by 3/4 hr

Service

shouldnt have to argue with staff to get a problem solved

Service

Very friendly courteous service.

Service

No real explanation into the work carried out. Health check carried out. A few things missed that I know is wrong and would of expected this to be brought to my attention.

Service

Problem solved very quickly

Service

The staff were friendly, accommodating and professional. The work was performed on time and the car was returned clean.

Service

MoT and tyre change. Fine

Service

Easy to park. Easy to book car in. Work completed on time.

Service

There were numerous dirty marks on the inside door fabric from the mechanics

Service

As well as issues with the car, they have mixed up courtesy cars, even after waiting a longer time to get a car with a larger boot for a pram, I was given a mini. Also have left messages on two occasions and not had calls back as promised

Service

As is almost invariably the case at WY (I have been a client since the '90's), the staff were very attentive and demonstrably wished to resolve the issues at hand - in this case the chief technician, the chief service manager and the business manager

Service

Excellent customer service from friendly and knowledgeable operatives .

Service

Always a pleasure sending my car here :) however want my air con recharged next time, not diagnosed...

Service

Experience.

Service

As above. I went in for an anniversary service and had to wait much longer than expected - I was in the showroom for 1.5 hours. There was some coffee but no biscuits and I found the staff rather reactive than proactive.

Service

No issues encountered

Service

5 stars

Service

Did what I wanted

Service

Service experience was as I expected from a premium brand. Professional, timely and customer focused.

Service

Efficient and friendly service

Service

I haven't visited BMW. Why are you emailing me?

Service

I changed the date for the year 3 service on my M135i at short notice. Lou Weston from the service team was able to accommodate my new date and carry out the tasks whilst I waited. Also had a good chat with Service Manager Paul Brown so all excellent

Service

Great service & love the valet service

Service

Good job ?? . Good enough to get 4 stars ??

Service

Sorted out all the things I asked to be done

Service

Reception staff well versed and ownership of the job

Service

Prompt completion of work at acceptable cost

Service

Did everything expected.

Service

Friendly and Helpful.

Service

Service was more expensive than quote and I had asked for a courtesy car/test drive but didn’t receive one

Service

Made to feel welcome enjoying coffee whilst job completed to perfection.Vehicle returned spotless.

Service

The service had a hiccup when it was returned but was resolved quickly and efficiently.

Service

Efficient, friendly and helpful. Work completed within timescale I’d been told. Super to have it thoroughly cleaned afterwards!

Service

On time, on schedule, very good reception team.

Service

The staff were helpful , knowledgeable and enthusiastic

Service

As above

Service

Excellent staff, Laura was professional, friendly, explained everything in detail.. other staffs are very professional too. Truly customer focussed unit.

Service

Excellent customer service from dealer. Jamie Cox was brilliant.

Sales

Jamie Cox is a star performer

Sales

The collection of the car could have been more of an experience and less a formality.

Sales

Very good service very helpful and friendly

Sales

Never had a bad experience

Sales

Great sales manager,enjoyed test run,impressive car.

Sales

Fulfilled our expectations

Sales

Jamie and David at Westerly Yeovil were fantastic and went out of their way to make things as convenient as possible throughout the whole process. No fuss handover also which was spot on.

Sales

Jamie made the purchase of my new car transparent and straightforward. I was kept informed of progress and e-mails promptly addressed. Well done.Lucy provided the test drive and technical detail, and was always pleasant and helpful.

Sales

No problems, all straightforward and smooth

Sales

Helped me put together the car i wanted

Sales

The experience was excellent and the process of delivery was seamless. Jamie kept me informed of the status of the build and delivery eta which was a professional touch, he could not do enough to help. Thank you Jamie!