New MOT no issues.

Got badly buggered about at last MoT. It took over two and a half hours. Overall not too bad

See above.

Professional friendly customer care.

Waiting times are longer than I would like for a premium car

everything was ok

The work was carried out to a high standard and the car cleaned to perfection

It was expensive and I was unable to get an explanation for an ongoing problem which required a follow up email to the service manager. I now understand but don't like the explanation

My BMW was booked in for a replacement battery, as a precautionary measure, since it was the original from when I bought the car new in 2008. Under £296 for an OE battery supplied fitted and coded to the car is excellent value for money.

The technician correctly identified an intermittent fault, ordered in the new part overnight and fixed the defect the next morning.

It would of been 5 but we asked for a quote on some tyres. We still haven't received a price!

very knowledgeable and helpful staff. work completed on time as promised

Trustworthy, reliable and high standard of service y backup

Needed to know why a light was still on before I left the premises. Really liked the video sent by the engineer.

Great service from all staff

Good service

always a pleasure to deal with

The service was of a high standard

Always helpful and offer superb service

You provided exactly what anyone could expect on time as promised.

The service was excellent. You picked up my car did the service even cleaned it before dropping it off to me again.

Helpful friendly staff was great with my son looking around the cars

Very happy with everything.

Service team always courteous and efficient

They fixed the fault and cleaned the car. BUT they didn't tell me that there had been a recall on this item

The staff there are very welcoming

It took some time to sort my car due to the inavaliability of hire cars for the day and warranty issues do not appear to be a priority this was evident on a previous issue under warranty however the service appeared different on a paid routine servic

Collected and returned as agreed, and amended, once the need for new tyre was needed. Next day fitting of that was complete satisfaction.

not up to usual BMW standards

Happy with service provided by Westerly however, the pricing of a first service is somewhat keen. £300 for an oil change and inspection is a bit strong in todays market where after sales and service costs should be very competitively priced!

Service was completed in the timescale quoted. The video of the health check was a welcome surprise.

They appear to have done a good job with the service, and where very helpful with dropping me off at work and leaving the car in the work car park for me when it was done!

Very willing to help, courteous and affable.

very pleasant staff

. no petrol in loan car - had to coast to petrol station would've preferred a BMW loan car than a mini - missing out on an opportunity of selling a new car - loan cars are like test drives .......use the latest model......

Service was thorough and carried out within the time frame quoted

Quick turnround for MoT and car valeted.

The issue with the car was not solved on the first visit and the follow-up to this wasn't great. However, after getting in touch with the After Sales Manager, the team pulled out all the stops and provided an excellent service.

Great people to deal with

my car is on a 2 year service contract - the staff were not aware of this.

Ease of booking the appointment and general overall standard of service

Not 'completely' since MOT ran late by 3/4 hr

shouldnt have to argue with staff to get a problem solved

Very friendly courteous service.

No real explanation into the work carried out. Health check carried out. A few things missed that I know is wrong and would of expected this to be brought to my attention.

Problem solved very quickly

The staff were friendly, accommodating and professional. The work was performed on time and the car was returned clean.

MoT and tyre change. Fine

There were numerous dirty marks on the inside door fabric from the mechanics

Easy to park. Easy to book car in. Work completed on time.

As well as issues with the car, they have mixed up courtesy cars, even after waiting a longer time to get a car with a larger boot for a pram, I was given a mini. Also have left messages on two occasions and not had calls back as promised

They made us feel special and looked after us

My car was presented in a separate private area & all functions explained with no rush by Daniel

All the people I interacted with at the Dealership were professional, friendly and helpful.

From the start to the finish of the process. I was informed at all times of the progress of my order, the initial ordering and purchase of the vehicle was handled with great professionalism by the salesman, Dan Adams.

Minor irritations as above. Also the £60 admin fee wasn't mentioned until drawing up the order. This seems to apply more to used purchase and in my opinion is a way of squeezing the pips. Apropos 1 above, I would recommend anyone challenging these is

One - one relationship with dealer

I think I have said everything I can in the answer to the first question . The help I was given came with unfailing courtesy and was in simple terms as befitted my advancing years !

Excellent customer service from dealer. Jamie Cox was brilliant.

Jamie Cox is a star performer