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ABOUT WESTERLY YEOVIL.

Find out more about what we do and our team.

Meet the team

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Jason Salmon

Head of Business

David Duarte

Sales Team Leader

Wayne Gouviea

Parts Manager

Jamie Cox

Sales Executive and Motability Specialist

Lucy Malling

Sales Executive & Motability Specialist

Hannah Brown

BMW Sales Executive and Motability Specialist

Andrew McCourt

Service Advisor

Lou Weston

Service Advisor

Michael Middlemast

Workshop Controller

Emily Jolley

Sales Administrator

Gemma Woodland

Warranty Administrator

Tim Mullis

Parts Advisor

Ollie Marten

Parts Advisor

Martyn Brake

Senior BMW Technician

Anthony Carter

Senior BMW Technician

Joe Holloway

Senior BMW Technician

Helen Roe

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The vehicle was checked in and the service carried out as expected and returned on time. I was allowed to wait - have a coffee and get online with my laptop. The time passed quickly.

Service

Very efficient and friendly team. My needs & requests were met with utmost satisfaction.

Service

Friendly and efficient service.

Service

The car in excellent order. It was not as clean as usual

Service

It was done quickly and car is running perfectly again...touch wood

Service

Everything was done in the time specified

Service

Good receiving videos during the service

Service

All well done. Friendly driver collected and delivered the car

Service

Straight forward

Service

Easy to book, great customer service.

Service

No issues at all

Service

Great

Service

All done in a timely manner

Service

Very professional

Service

Everything was straight forward, my car was mot'd and had a full service, also a car was ready to loan for the day.

Service

Attentive staff, car had full health check as well as work carried out plus car was beautifully valeted.

Service

Fixing my car's Air Conditioning to optimum performance

Service

I feel the service I receive at Westerly Yeovil is very good, efficient and value for money

Service

Friendly service

Service

Top marks

Service

Holly and Andy was amazing when I came in. They made sure I was looked after and checked that I was happy with everything and if there was anything I wanted looking at on my car. The customer service was flawless.

Service

Have always given the best service!

Service

no complaints

Service

friendly and helpful staff

Service

Helpful

Service

The service and mot plus other work were carried out efficiently and they advised as soon as my vehicle was ready for collection

Service

Always willing to listen and give good service

Service

I attended for a recall on my car and all the staff were efficient and polite. The job was completed as advised. I couldn't have asked for more.

Service

I have always found the service to be of a high standard

Service

Professional, courteous, personable. Andy McCourt was excellent.

Service

The car was collected for MOT and delivered bacK at times agreed by a friendly face.

Service

Great support by the Westerly team at Yeovil

Service

Very efficient

Service

They always do an overall assessment of the vehicle and in doing so found a defect that I wasn't aware of and subsequently if left could have been extremely dangerous. So.I know that when I leave the garage my vehicle is safe to drive away in.

Service

Excellent service, car was ready when they said

Service

Pleasant staff, pleasant experience all round.

Service

A very good garage with friendly staff

Service

Fully briefed on actions required giving me the opportunity to confirm work in advance.

Service

Thorough, excellent and wonderfully explained.

Service

I had a problem, which might have been very serious in the future (significant water ingress in the bodywork) which appears to have been sorted out. Fingers crossed, it is sorted. Thanks

Service

Brilliant team led by the fantastic Holly Paradise , they always go above and beyond.

Service

Good reception after some initial confusion over my booking and I was kept well informed throughout the process.

Service

Extremely happy with the service that I get with this BMW garage 10 out of 10

Service

Cleaned the car even though it was a recall for the AC.

Service

Service arranged quickly as MOT had run out

Service

Very helpful staff who provided an efficient friendly service

Service

I have always found the Yeovil branch very helpful

Service

Loved my car being clean after and the video of the health check up was very welcome. The staff were friendly and polite.

Service

Always good to see happy staff doing their jobs.

Service

Car returned cleaned and a Video sent showing your survey of the car

Service

very easy experience

Service

Great customer care

Service

No problem with fitting in the service at a time suitable for us. Everything was completed as necessary. The car was returned to us lovely and clean.

Service

The service received at Westerly was extremely helpful and very customer focused. I was "kept in the loop" at all stages and a courtesy car made available for my use.

Service

The work was completed on time (I had specifically asked for a particular collection time and this was done) and all aspects of the service and MoT were detailed on the service record sheet. Booking was easy. Excellent 'Covid' controls were in place.

Service

Prompt notification of the service being completed and use of courtesy car

Service

All arranged prior to arrival so the time and ease of handover were great.

Sales

The Customer Sales and the Management team were efficient and, in particular, the Senior Sales Executive who I dealt with was, as always, thoroughly professional and helpful. BMW Yeovil are good BMW ambassadors.

Sales

Professional service with excellent communication at all times

Sales

They made a lot of effort to provide a good service, and were very accommodating.

Sales

A very pro-active approach, I was kept in the loop almost weekly in terms of when my car would arrive. Given the difficulties in the world currently, this was welcomed and appreciated.

Sales

Jamie is easy to deal with and provides excellent customer service. He makes the buying process easy and always provides excellent helpful advice.

Sales

Excellent and professional service throughout. Lucy Manning was a pleasure to deal with.

Sales

Really friendly staff enjoy dealing with the customer and their needs. No high pressure safe just great.

Sales

Really helpful staff and kept me fully informed throughout the period of my purchase.

Sales

Everything went very smoothly

Sales

Throughout the entire process Dan couldn't do enough to ensure complete satisfaction and the same with Hannah who completed the handover process despite juggling the current covid restrictions.

Sales

Perfect, couldn't find fault.

Sales

I was kept informed although there were massive delays which wasn't the dealership fault.