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ABOUT WESTERLY YEOVIL.

Find out more about what we do and our team.

Meet the team

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Jason Salmon

Head of Business

David Duarte

Sales Team Leader

Paul Brown

Service Manager

Wayne Gouviea

Parts Manager

Jamie Cox

Sales Executive and Motability Specialist

Lucy Malling

Sales Executive & Motability Specialist

Oscar Gilchrist

Sales Executive

Hannah Brown

BMW Sales Executive and Motability Specialist

Nicky Hext

Local Business Development Manager

Andrew McCourt

Service Advisor

Lou Weston

Service Advisor

Michael Middlemast

Workshop Controller

Emily Jolley

Sales Administrator

Gemma Woodland

Warranty Administrator

Tim Mullis

Parts Advisor

Ollie Marten

Parts Advisor

Martyn Brake

Senior BMW Technician

Anthony Carter

Senior BMW Technician

Joe Holloway

Senior BMW Technician

Mandy Pomeroy

Receptionist

Helen Roe

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was able to leave my vehicle with the service team until I was able to collect. The team was polite and very informative.

Service

Efficient, friendly and professional staff.

Service

Friendly staff

Service

Car was washed. Courtesy car was provided, it all enhanced the experience.

Service

Car returned in perfect condition & very clean

Service

Car serviced and returned cleaned in quoted time frame

Service

As above

Service

Just fine experience

Service

They always provide a good service and the staff are always charming.

Service

Excellent service from booking the car in, to delivering the car for service, to collecting it at the end of the day.

Service

Cos I was completely satisfied!

Service

Consistently great - the best service from a garage in many, many years and worth the effort to go to Yeovil over my more local BMW dealer. First class and friendly too - keep up the great work, thank you!

Service

I found Nothing to complain about

Service

Collection from home was simple and hassle free. Only thing I would recommend is for BMW to contact customers (via text?) a day before just to confirm time of vehicle collection?

Service

Excellent loan car.

Service

Quick process car disinfected and returned on time

Service

We always receive great service and the team there are always so friendly and helpful.

Service

Friendly pain free experience

Service

consistently great service

Service

All COVID measures were fully implemented and customer safety was paramount but still a professional and friendly manner was shown

Service

Everything explained, nice to have car back in clean condition

Service

Even through the terrible time we are all in, everything was done so good.

Service

Complied with all my requests, and felt assured that they had genuinely serviced my car to the standard expected.They collected and returned my vehicle as promised - A VERY IMPORTANT POINT given the current situation re Covid, a free MOT and car wash

Service

MOT took far longer than I expected due to some equipment problems. It would have been good to keep me informed rather than me ringing to see if job had been completed. Good value as car wash included.

Service

Car needed good care everything was correct with no question needed.

Service

No issues. Quick service

Service

Team always polite and efficient. They make efforts to mitigate cost of expensive repairs.

Service

Professional and effective communication throughout. They dealt with on site issues and kept me informed.

Service

Easy to book, picked up car and returned promptly.

Service

Polite, friendly staff. Very helpful and considerate. Easy to deal with, great customer care.

Service

Professionals

Service

Friendly staff and timely service

Service

Always good.

Service

Well I am.

Service

In difficult trading times the level of customer service remained exemplary

Service

no problems at all

Service

This is a great mark from us as no one ever gets top marks as a matter of principle.

Service

No issues

Service

Once the work has been identified, reviewed, costed, Westerly always seek approval before proceeding, Once completed, 90% of the time it has been flawless.

Service

To show you how much I appreciate your customer service,

Service

Liked the text to let me know my E46 is booked in and the video of underside.

Service

Initially contacting Hannah Brown (who sold me my new car ) regarding the purchase of performance parts. She then arranged everything for me .. booking in etc and a courtesy car as I live in Dorchester.

Service

Had no problems was very happy with the service

Service

Excellent service at a sensible price

Service

Happy with all arrangements including communications regarding work carried out the quality of which has to be taken on trust but is one reason for choosing a main dealer.

Service

Mostly very good. Standard of car preparation on pick up was a little lacking. But this is not a problem.

Service

Full visibility of work and car status via video.

Service

I was impressed with overall attitude of the staff considering the COVID pandemic playing its part. I had prompt service from booking my appointment to the actual service being carried out. Impressed.!

Service

Able to have the car collected and returned to home. Procedures in place for sanitisation clearly explained and re-assuring. A minor product recall was flagged and addressed by the service team. I was also advised of available service plan.

Service

Everything went without a hitch, collection, service and return

Service

Everything as expected

Service

Customer service from the person I spoke with in parts was excellent, patient, very helpful and understanding in these difficult times.

Service

Great. I liked the video as it explained everything.

Service

usual good service , pity no lounge facilities because of covid but thats understandable

Service

My first ever BMW so a bit apprehensive when I took it in for a service. The staff were friendly, the service was very quick. When the car was ready I received a phone call & text message. Also impressed you sent a video of car being checked over.

Service

I couldn't fault the experience given the circumstances.

Service

As above couldn't ask for more

Service

No hanging about and a thorough job done.

Service

Good quality just a tad expensive

Service

Very happy and confident it was done to a high spec.

Service

Good explanation of servicing package available. Car was cleaned inside and out to high standard (was filthy when dropped off!).

Service

As above

Service

As above I was also in a position to speak with the technician who worked on my vehicle .

Service

As above.

Service

The service was carried out within the timescales quoted

Service

See above.

Service

I had what I believe to be a software problem and at the time of the service all faults were cleared and after 4day the fault came up again

Service

Fuss free service in these difficult times

Service

Collected on time delivered back on time. Everything done well.

Service

Friendly efficient service.

Service

Delivered and returned on time

Service

All good

Service

Although circumstances were very difficult due to covid every effort was made to make the transaction easy and safe.

Sales

Was kept up to date with the progress of my car, staff where informative and pleasant.

Sales

I don't know how this could have gone any better given the current restrictions that we are all operating under.

Sales

Everything was kept to timescales arranged and very customer focused even through the lockdown restrictions

Sales

Timely and informative communications, efficient and clear administration notifications, great customer service. It is a pleasure to do business with Jamie Cox and all at Westerly Yeovil.

Sales

Was a smooth process despite the pandemic.

Sales

because i am very satisfied

Sales

My dealer and salesman was restricted by the constraints of COVID, however they made the buying process efficient and timely. They kept me informed of how the process was going and answered all my questions promptly.

Sales

Made things super easy and very quick to sort out

Sales

Communication was excellent and everything went smooth

Sales

All promises were delivered as expected and agreed

Sales

Excellent customer service.

Sales

Please see answer above.

Sales

Everyone was very friendly and helpful.

Sales

See above. Also our sales person was a good communicator, kept us very well informed when there was a delay in delivery. A most approachable individual, can't praise her enough.