Still awaiting a response from a warranty issue almost a month on!?

Communication could improve!

The servicing is done to spec but any requests outside of the norm (eg to check out a knock) are essentially ignored. Westerly Yeovil has always operated like this so I don't know if it is just them or BMW in general.

Reliable and good service

Service was completed quickly

Completely satisfied

Flexible and friendly approach to my needs

Dealt with in a responsible and good manner when booking service, at reception and good information provided about what Westerley were doing on the car.

Very helpful and offer pick up and drop off services making it really easy to fit servicing around work!

Service was fine.

Because I have always experienced complete satisfaction. I much appreciate the collection and return of the vehicle to my home.

Car only in for MOT but care was taken and I was talked through everything when finished. No complaints about the service staff at all.

The car went into limp mode soon after picking it up. BMW emergency service discovered a connection had not been fitted back properly

Just extremely positive experience all way round.

As always I have every confidence in your staff at Westerly Yeovil who are both friendly, courteous and very knowledgeable.

Good efficient and prompt.

I don't have problems at Westerly Yeovil - I have solutions. That what i like

Fast, efficient and good value

Pretty efficient but quite expensive

Efficiently arranged collection of my vehicle from home. Everything completed as required including organisation of courtesy car via Enterprise.

I have to say Andy was very helpful and informative but I should have been told about potential costs prior to work on my car. I was very disappointed that you allowed me to drive the car home in a dangerous state not repaired.

Kept me fully informed re: work being done. Work completed efficiently.

Andy McCourt service advisor and the team the way they fixed and handling the problem

The car was thoroughly checked and repaired and ready for collection in a short space of time.

Listened to my requirements and helped me find what I wanted. Nothing was too much trouble.

You are treated as an individual - valued all the time - and products are tailored to your needs and wishes

Jamie was polite and very efficient

The guy who picked up my car was more than helpful and made me feel valued

Car drop off and check in process smooth and on time, kept up to date on progress and completed on time. Again price should be reviewed and bought inline with local specialists.

Finally cured the intermittent fault and it was covered by my insured warranty.

See above

Booking process difficult and did not make me feel valued as a long time customer with little flexibility

Will accommodate our needs, professional staff, good timing, helpful.

Straightforwrd while you wait MoT, two cups of coffee and excellent service.

Polite friendly and good service

Waiting time - too long.

Friendly professional staff

On this occasion I have been completely satisfied. The driver that collected and returned my car was very courteous and respectful and all the work seems to have been completed to a high standard. I particularly liked the video that was recorded.

Great service

Despite the car being 4 years old you gave me goodwill warranty on the job because of very low mileage.This was much appreciated and will probably be the reason I will buy another BMW.

Quality of service

Always friendly and efficient

Car collected and returned after service plus a really good clean inside and out.

Westerly have always given good service and remain in contact.

all good

friendly staff, all sorted while i waited

The Westerly team always deliver excellent service, professional, friendly, willing to fit in last minute unexpected requests and always at a very affordable price. I have dealt with them since 2004 and Paul Brown has developed an excellent team.

The person at Reception was extremely pleasant and helpful and the work was carried out satisfactorily.

Passed MOT as good rice too.

It all went to plan as agreed.

Excellent customer service

Pick up and return of Motability vehicle happened as promised, saving me energy expenditure and removing any anxiety about having to arrange transport to and from the service centre. The service report was clear and explicit.

I had to sit and wait for 4 hours for a simple software upgrade, that should have been completed at the last service and pay £90 for the privilege.

All went smoothly

Very smooth process.

Efficient. Provided hire car whilst mine was in.

Good service and the work was on the the time that was stated.

They did everything I had expected

100% as always

On initial delivery of the vehicle for diagnosis I had to wait nearly an hour for a lift home within the town, although I was told to expect a 30 minute wait it was evident from the waiting area that there were a large number of staff members present

The service included a free wash but the door channels on the rear boot door still had debris in them

From start to finish I had a single point of contact who organised everything, from the sourcing of new parts, the interation with the BMW workshop to planning and organising the sub-contractor for refurb of the alloys.

Polite prompt service from people who understand what is required.

Friendly and efficient

You are given a time as to how long the servicing would take so I could arrange my day .

Simple and clear booking process.

They fixed my problem and made the whole process very straightforward.

Summary sheet highlighting any issues on vehicle check - reasuring

I'm happy with my new X3. Just disappointed that such a high spec car had not the 'Speed Limit Assist' included.

Firstly Jamie Cox greeted both my husband and I with a wealth of experience and professionalism which made us both feel we were in safe hands. Secondly Jamie listened to our demands and request but also gave us his guidance and wisdom

The whole experience was pretty smooth and stress free. The only real nervous point for me was driving away in my first ever brand new vehicle.

Helpful friendly and knowledgable sales and service staff.

Attentive but not pushy and full information provided at all stages by relevant personnel

Ok but phone back not made as promised.

Excellent first experience of buying a new car

Staff very helpful.

Fantastic salesman who kept us updated every step of the way