The issue with the car was not solved on the first visit and the follow-up to this wasn't great. However, after getting in touch with the After Sales Manager, the team pulled out all the stops and provided an excellent service.

Great people to deal with

Ease of booking the appointment and general overall standard of service

my car is on a 2 year service contract - the staff were not aware of this.

Not 'completely' since MOT ran late by 3/4 hr

shouldnt have to argue with staff to get a problem solved

Very friendly courteous service.

No real explanation into the work carried out. Health check carried out. A few things missed that I know is wrong and would of expected this to be brought to my attention.

Problem solved very quickly

The staff were friendly, accommodating and professional. The work was performed on time and the car was returned clean.

MoT and tyre change. Fine

Easy to park. Easy to book car in. Work completed on time.

There were numerous dirty marks on the inside door fabric from the mechanics

As well as issues with the car, they have mixed up courtesy cars, even after waiting a longer time to get a car with a larger boot for a pram, I was given a mini. Also have left messages on two occasions and not had calls back as promised

As is almost invariably the case at WY (I have been a client since the '90's), the staff were very attentive and demonstrably wished to resolve the issues at hand - in this case the chief technician, the chief service manager and the business manager

Excellent customer service from friendly and knowledgeable operatives .

Always a pleasure sending my car here :) however want my air con recharged next time, not diagnosed...

Experience.

As above. I went in for an anniversary service and had to wait much longer than expected - I was in the showroom for 1.5 hours. There was some coffee but no biscuits and I found the staff rather reactive than proactive.

No issues encountered

5 stars

Did what I wanted

Service experience was as I expected from a premium brand. Professional, timely and customer focused.

Efficient and friendly service

I haven't visited BMW. Why are you emailing me?

I changed the date for the year 3 service on my M135i at short notice. Lou Weston from the service team was able to accommodate my new date and carry out the tasks whilst I waited. Also had a good chat with Service Manager Paul Brown so all excellent

Great service & love the valet service

Good job ?? . Good enough to get 4 stars ??

Sorted out all the things I asked to be done

Reception staff well versed and ownership of the job

Prompt completion of work at acceptable cost

Did everything expected.

Friendly and Helpful.

Service was more expensive than quote and I had asked for a courtesy car/test drive but didn’t receive one

Made to feel welcome enjoying coffee whilst job completed to perfection.Vehicle returned spotless.

The service had a hiccup when it was returned but was resolved quickly and efficiently.

Efficient, friendly and helpful. Work completed within timescale I’d been told. Super to have it thoroughly cleaned afterwards!

On time, on schedule, very good reception team.

The staff were helpful , knowledgeable and enthusiastic

As above

Excellent staff, Laura was professional, friendly, explained everything in detail.. other staffs are very professional too. Truly customer focussed unit.

Excellent customer service from dealer. Jamie Cox was brilliant.

Jamie Cox is a star performer

The collection of the car could have been more of an experience and less a formality.

Very good service very helpful and friendly

Never had a bad experience

Great sales manager,enjoyed test run,impressive car.

Fulfilled our expectations

Jamie and David at Westerly Yeovil were fantastic and went out of their way to make things as convenient as possible throughout the whole process. No fuss handover also which was spot on.

Jamie made the purchase of my new car transparent and straightforward. I was kept informed of progress and e-mails promptly addressed. Well done.Lucy provided the test drive and technical detail, and was always pleasant and helpful.

No problems, all straightforward and smooth

Helped me put together the car i wanted

The experience was excellent and the process of delivery was seamless. Jamie kept me informed of the status of the build and delivery eta which was a professional touch, he could not do enough to help. Thank you Jamie!