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ABOUT WESTERLY YEOVIL.

Find out more about what we do and our team.

Meet the team

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Jason Salmon

Head of Business

David Duarte

Sales Team Leader

Paul Brown

Service Manager

Wayne Gouviea

Parts Manager

Jamie Cox

Sales Executive and Motability Specialist

Lucy Malling

Sales Executive & Motability Specialist

Oscar Gilchrist

Sales Executive

Nicky Hext

Local Business Development Manager

Andrew McCourt

Service Advisor

Lou Weston

Service Advisor

Michael Middlemast

Workshop Controller

Emily Jolley

Sales Administrator

Gemma Woodland

Warranty Administrator

Tim Mullis

Parts Advisor

Matthew Barnes

Parts Support

Ollie Marten

Parts Advisor

Mandy Pomeroy

Receptionist

Helen Roe

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Completely satisfied ??

Service

Every was done as requested with no issues

Service

Very happy with the staff .

Service

Good service

Service

Consistantly good service

Service

Everything went from pick up to delivery on the agreed timetable

Service

BMW provide me with an excellent service which is very good value for money. I would have no hesitation in recommending them

Service

I have no issues and after-sales is always good

Service

The service staff were polite and very kind, helping me to get my car back to me as soon as possible so I could get back to my job as a nurse. I really appreciated that.

Service

Good job

Service

nothing to fault

Service

great service

Service

First class service as always. Work required was carried out in an efficient manner and to a standard I now expect. Given the challenging situation now this is commendable.

Service

no problems fitted me in to service my car on a sat morning

Service

Very efficient.

Service

Everything went according to plan.

Service

Kept well notified during the 2 days, well cleaned courtesy car.

Service

Good and quick communication is key for customer satisfaction - no issues here. Text reminders also helpful

Service

Best customer service ever experienced within the motor industry.

Service

The service was completed in the agreed time frame, the cost was reasonable and the car was cleaned to a high standard.

Service

The work was carried out in the time specified and the car was returned in a clear condition.

Service

Although it was just its annual MOT the normal vehicle inspection was carried out which does give peace of mind

Service

Both the feedback and the customer service was exceptional

Service

Consistent and excellent service and delivered in a very friendly manner

Service

Have the utmost trust in the whole operation and was not disappointed.

Service

The service was efficient & friendly.

Service

Good Covid 19 precautions in evidence and pleasant and helpful reception staff.

Service

Very helpful and provided a courtesy car due to taking more time than expected

Service

You get what you pay for in a professional and friendly way

Service

Car returned clean after recall!

Service

Good service, clean and felt safe during this period of pandemic

Service

The add blue warning light came on so booked the car in. I also asked if the service that was due in the next few weeks could also be done but was told that this was not possible. I pay for a service plan, yet had to pay for add blue?

Service

I was dealt with very professionally

Sales

Sales person made everything involved with the process very clear, throughout I never felt pressurised. His product knowledges enabled him to clearly answer any questions I had. At all times he was an outstanding role model for BMW.

Sales

Under very challenging circumstances - dealership reopening in middle of Coronavirus - I couldn't fault the way BMW, and Lucy Malling in particular, managed the whole customer service/sales process.

Sales

They meet all my needs

Sales

Oscar & the rest of the team were very helpful & accommodating.

Sales

Exceptional treatment

Sales

Jamie Cox has been selling me BMW's for 20 years and I go to him every time, he is an asset to BMW and should be lauded. The entire team at Westerly Yeovil is superb, led brilliantly by Jason Salmon and rising star David Duarte.

Sales

Sales department covered all questions, car well prepared

Sales

I was very satisfied but I think you should bring back a little gift of some sort when someone buys a new car just to make them feel extra special on the day :)