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The vehicle was checked in and the service carried out as expected and returned on time. I was allowed to wait - have a coffee and get online with my laptop. The time passed quickly.
Very efficient and friendly team. My needs & requests were met with utmost satisfaction.
Friendly and efficient service.
The car in excellent order. It was not as clean as usual
It was done quickly and car is running perfectly again...touch wood
Everything was done in the time specified
Good receiving videos during the service
All well done. Friendly driver collected and delivered the car
Easy to book, great customer service.
No issues at all
All done in a timely manner
Everything was straight forward, my car was mot'd and had a full service, also a car was ready to loan for the day.
Attentive staff, car had full health check as well as work carried out plus car was beautifully valeted.
Fixing my car's Air Conditioning to optimum performance
I feel the service I receive at Westerly Yeovil is very good, efficient and value for money
Holly and Andy was amazing when I came in. They made sure I was looked after and checked that I was happy with everything and if there was anything I wanted looking at on my car. The customer service was flawless.
Have always given the best service!
friendly and helpful staff
The service and mot plus other work were carried out efficiently and they advised as soon as my vehicle was ready for collection
Always willing to listen and give good service
I attended for a recall on my car and all the staff were efficient and polite. The job was completed as advised. I couldn't have asked for more.
I have always found the service to be of a high standard
Professional, courteous, personable. Andy McCourt was excellent.
The car was collected for MOT and delivered bacK at times agreed by a friendly face.
Great support by the Westerly team at Yeovil
They always do an overall assessment of the vehicle and in doing so found a defect that I wasn't aware of and subsequently if left could have been extremely dangerous. So.I know that when I leave the garage my vehicle is safe to drive away in.
Excellent service, car was ready when they said
Pleasant staff, pleasant experience all round.
A very good garage with friendly staff
Fully briefed on actions required giving me the opportunity to confirm work in advance.
Thorough, excellent and wonderfully explained.
I had a problem, which might have been very serious in the future (significant water ingress in the bodywork) which appears to have been sorted out. Fingers crossed, it is sorted. Thanks
Brilliant team led by the fantastic Holly Paradise , they always go above and beyond.
Good reception after some initial confusion over my booking and I was kept well informed throughout the process.
Extremely happy with the service that I get with this BMW garage 10 out of 10
Cleaned the car even though it was a recall for the AC.
Service arranged quickly as MOT had run out
Very helpful staff who provided an efficient friendly service
I have always found the Yeovil branch very helpful
Loved my car being clean after and the video of the health check up was very welcome. The staff were friendly and polite.
Always good to see happy staff doing their jobs.
Car returned cleaned and a Video sent showing your survey of the car
very easy experience
Great customer care
No problem with fitting in the service at a time suitable for us. Everything was completed as necessary. The car was returned to us lovely and clean.
The service received at Westerly was extremely helpful and very customer focused. I was "kept in the loop" at all stages and a courtesy car made available for my use.
The work was completed on time (I had specifically asked for a particular collection time and this was done) and all aspects of the service and MoT were detailed on the service record sheet. Booking was easy. Excellent 'Covid' controls were in place.
Prompt notification of the service being completed and use of courtesy car
All arranged prior to arrival so the time and ease of handover were great.
The Customer Sales and the Management team were efficient and, in particular, the Senior Sales Executive who I dealt with was, as always, thoroughly professional and helpful. BMW Yeovil are good BMW ambassadors.
Professional service with excellent communication at all times
They made a lot of effort to provide a good service, and were very accommodating.
A very pro-active approach, I was kept in the loop almost weekly in terms of when my car would arrive. Given the difficulties in the world currently, this was welcomed and appreciated.
Jamie is easy to deal with and provides excellent customer service. He makes the buying process easy and always provides excellent helpful advice.
Excellent and professional service throughout. Lucy Manning was a pleasure to deal with.
Really friendly staff enjoy dealing with the customer and their needs. No high pressure safe just great.
Really helpful staff and kept me fully informed throughout the period of my purchase.
Everything went very smoothly
Throughout the entire process Dan couldn't do enough to ensure complete satisfaction and the same with Hannah who completed the handover process despite juggling the current covid restrictions.
Perfect, couldn't find fault.
I was kept informed although there were massive delays which wasn't the dealership fault.