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I was able to leave my vehicle with the service team until I was able to collect. The team was polite and very informative.
Efficient, friendly and professional staff.
Car was washed. Courtesy car was provided, it all enhanced the experience.
Car returned in perfect condition & very clean
Car serviced and returned cleaned in quoted time frame
Just fine experience
They always provide a good service and the staff are always charming.
Excellent service from booking the car in, to delivering the car for service, to collecting it at the end of the day.
Cos I was completely satisfied!
Consistently great - the best service from a garage in many, many years and worth the effort to go to Yeovil over my more local BMW dealer. First class and friendly too - keep up the great work, thank you!
I found Nothing to complain about
Collection from home was simple and hassle free. Only thing I would recommend is for BMW to contact customers (via text?) a day before just to confirm time of vehicle collection?
Excellent loan car.
Quick process car disinfected and returned on time
We always receive great service and the team there are always so friendly and helpful.
Friendly pain free experience
consistently great service
All COVID measures were fully implemented and customer safety was paramount but still a professional and friendly manner was shown
Everything explained, nice to have car back in clean condition
Even through the terrible time we are all in, everything was done so good.
Complied with all my requests, and felt assured that they had genuinely serviced my car to the standard expected.They collected and returned my vehicle as promised - A VERY IMPORTANT POINT given the current situation re Covid, a free MOT and car wash
MOT took far longer than I expected due to some equipment problems. It would have been good to keep me informed rather than me ringing to see if job had been completed. Good value as car wash included.
Car needed good care everything was correct with no question needed.
No issues. Quick service
Team always polite and efficient. They make efforts to mitigate cost of expensive repairs.
Professional and effective communication throughout. They dealt with on site issues and kept me informed.
Easy to book, picked up car and returned promptly.
Polite, friendly staff. Very helpful and considerate. Easy to deal with, great customer care.
Friendly staff and timely service
Well I am.
In difficult trading times the level of customer service remained exemplary
no problems at all
This is a great mark from us as no one ever gets top marks as a matter of principle.
Once the work has been identified, reviewed, costed, Westerly always seek approval before proceeding, Once completed, 90% of the time it has been flawless.
To show you how much I appreciate your customer service,
Liked the text to let me know my E46 is booked in and the video of underside.
Initially contacting Hannah Brown (who sold me my new car ) regarding the purchase of performance parts. She then arranged everything for me .. booking in etc and a courtesy car as I live in Dorchester.
Had no problems was very happy with the service
Excellent service at a sensible price
Happy with all arrangements including communications regarding work carried out the quality of which has to be taken on trust but is one reason for choosing a main dealer.
Mostly very good. Standard of car preparation on pick up was a little lacking. But this is not a problem.
Full visibility of work and car status via video.
I was impressed with overall attitude of the staff considering the COVID pandemic playing its part. I had prompt service from booking my appointment to the actual service being carried out. Impressed.!
Able to have the car collected and returned to home. Procedures in place for sanitisation clearly explained and re-assuring. A minor product recall was flagged and addressed by the service team. I was also advised of available service plan.
Everything went without a hitch, collection, service and return
Everything as expected
Customer service from the person I spoke with in parts was excellent, patient, very helpful and understanding in these difficult times.
Great. I liked the video as it explained everything.
usual good service , pity no lounge facilities because of covid but thats understandable
My first ever BMW so a bit apprehensive when I took it in for a service. The staff were friendly, the service was very quick. When the car was ready I received a phone call & text message. Also impressed you sent a video of car being checked over.
I couldn't fault the experience given the circumstances.
As above couldn't ask for more
No hanging about and a thorough job done.
Good quality just a tad expensive
Very happy and confident it was done to a high spec.
Good explanation of servicing package available. Car was cleaned inside and out to high standard (was filthy when dropped off!).
As above I was also in a position to speak with the technician who worked on my vehicle .
The service was carried out within the timescales quoted
I had what I believe to be a software problem and at the time of the service all faults were cleared and after 4day the fault came up again
Fuss free service in these difficult times
Collected on time delivered back on time. Everything done well.
Friendly efficient service.
Delivered and returned on time
Although circumstances were very difficult due to covid every effort was made to make the transaction easy and safe.
Was kept up to date with the progress of my car, staff where informative and pleasant.
I don't know how this could have gone any better given the current restrictions that we are all operating under.
Everything was kept to timescales arranged and very customer focused even through the lockdown restrictions
Timely and informative communications, efficient and clear administration notifications, great customer service. It is a pleasure to do business with Jamie Cox and all at Westerly Yeovil.
Was a smooth process despite the pandemic.
because i am very satisfied
My dealer and salesman was restricted by the constraints of COVID, however they made the buying process efficient and timely. They kept me informed of how the process was going and answered all my questions promptly.
Made things super easy and very quick to sort out
Communication was excellent and everything went smooth
All promises were delivered as expected and agreed
Excellent customer service.
Please see answer above.
Everyone was very friendly and helpful.
See above. Also our sales person was a good communicator, kept us very well informed when there was a delay in delivery. A most approachable individual, can't praise her enough.