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Professional, courteous, personable. Andy McCourt was excellent.
The car was collected for MOT and delivered bacK at times agreed by a friendly face.
Great support by the Westerly team at Yeovil
Excellent service, car was ready when they said
They always do an overall assessment of the vehicle and in doing so found a defect that I wasn't aware of and subsequently if left could have been extremely dangerous. So.I know that when I leave the garage my vehicle is safe to drive away in.
Pleasant staff, pleasant experience all round.
A very good garage with friendly staff
Fully briefed on actions required giving me the opportunity to confirm work in advance.
I had a problem, which might have been very serious in the future (significant water ingress in the bodywork) which appears to have been sorted out. Fingers crossed, it is sorted. Thanks
Thorough, excellent and wonderfully explained.
Brilliant team led by the fantastic Holly Paradise , they always go above and beyond.
Good reception after some initial confusion over my booking and I was kept well informed throughout the process.
Extremely happy with the service that I get with this BMW garage 10 out of 10
Cleaned the car even though it was a recall for the AC.
Service arranged quickly as MOT had run out
Very helpful staff who provided an efficient friendly service
Loved my car being clean after and the video of the health check up was very welcome. The staff were friendly and polite.
I have always found the Yeovil branch very helpful
Always good to see happy staff doing their jobs.
very easy experience
Great customer care
Car returned cleaned and a Video sent showing your survey of the car
No problem with fitting in the service at a time suitable for us. Everything was completed as necessary. The car was returned to us lovely and clean.
The service received at Westerly was extremely helpful and very customer focused. I was "kept in the loop" at all stages and a courtesy car made available for my use.
The work was completed on time (I had specifically asked for a particular collection time and this was done) and all aspects of the service and MoT were detailed on the service record sheet. Booking was easy. Excellent 'Covid' controls were in place.
Prompt notification of the service being completed and use of courtesy car
Andy McCourt is very helpful and understands my needs being a sales account manager and needing my car to do my job out on the road he gives me excellent service
Excellent service all round and very reasonable
Very professional office book in and entirely happy with the friendly staff.
Excellent service all round
Service from Lou was outstanding
Works to a high standard
quick & efficient
The replacement of my automatic gearbox was carried out as quickly as possible for me and I was kept informed of progress throughout.
Had my car tracking done, and it's perfect
Very good service
Service advisor, Andy was Very helpful when booking in for my recall, lee the technician was very professional and gave me assurance that my car was being looked after and he deserves the best
Information given was good, service completed on time and car cleaned , very good
The work was carried out whilst I waited, I was told how long it would be and kept informed of progress
Because I was completely satisfied with the service received
The work was carried out within the given timescales and I was kept informed every step of the way
Strict attention to COVID-19 requirements, pleasant welcome on attendance.
Top quality customer care and service
Great service from lee Williams could ask for any more
I have absolutely nothing to complain about!
Friendly, helpful staff. Very good standard of customer care.
The car was returned to me clean and running beautifully, it was a joy to drive home !
Job well done!
Staff kept me fully informed during process and were very helpful and attentive.
Excellent and professional service throughout. Lucy Manning was a pleasure to deal with.
Jamie is easy to deal with and provides excellent customer service. He makes the buying process easy and always provides excellent helpful advice.
Really friendly staff enjoy dealing with the customer and their needs. No high pressure safe just great.
Really helpful staff and kept me fully informed throughout the period of my purchase.
Everything went very smoothly
Throughout the entire process Dan couldn't do enough to ensure complete satisfaction and the same with Hannah who completed the handover process despite juggling the current covid restrictions.
Perfect, couldn't find fault.
I was kept informed although there were massive delays which wasn't the dealership fault.
Very satisfied. I couldn't be more satisfied.
The whole process of sourcing my car and delivering it was made easy by the sales assistant.
excellent, brilliant staff
Excellent service and response from Lucy
Quick, easy process
It was great but the staff have been restricted by the Covid rules. I always appreciate the hands on help. Obviously it was not possible. Hopefully I have been offered help as soon as possible. The Technology on the new car is amazing.
Preparation beforehand made the paperwork quick and easy. Car was well presented and despite COVID the car was well explained
I feel I have got a good car at a good price and I have received a good service from Lucy, the sales executive.
My collection was delayed by a week due to a chip on the wing, which was a little disappointing. However the response from the dealership was excellent and they did their very best to make up for it by providing a premium loan car.
Went the extra mile
Very friendly and informative h