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ABOUT WESTERLY YEOVIL.

Find out more about what we do and our team.

Meet the team

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Jason Salmon

Head of Business

David Duarte

Sales Team Leader

Wayne Gouviea

Parts Manager

Jamie Cox

Sales Executive and Motability Specialist

Lucy Malling

Sales Executive & Motability Specialist

Hannah Brown

BMW Sales Executive and Motability Specialist

Andrew McCourt

Service Advisor

Lou Weston

Service Advisor

Michael Middlemast

Workshop Controller

Emily Jolley

Sales Administrator

Gemma Woodland

Warranty Administrator

Tim Mullis

Parts Advisor

Ollie Marten

Parts Advisor

Martyn Brake

Senior BMW Technician

Anthony Carter

Senior BMW Technician

Joe Holloway

Senior BMW Technician

Helen Roe

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Professional, courteous, personable. Andy McCourt was excellent.

Service

The car was collected for MOT and delivered bacK at times agreed by a friendly face.

Service

Great support by the Westerly team at Yeovil

Service

Very efficient

Service

Excellent service, car was ready when they said

Service

They always do an overall assessment of the vehicle and in doing so found a defect that I wasn't aware of and subsequently if left could have been extremely dangerous. So.I know that when I leave the garage my vehicle is safe to drive away in.

Service

Pleasant staff, pleasant experience all round.

Service

A very good garage with friendly staff

Service

Fully briefed on actions required giving me the opportunity to confirm work in advance.

Service

I had a problem, which might have been very serious in the future (significant water ingress in the bodywork) which appears to have been sorted out. Fingers crossed, it is sorted. Thanks

Service

Thorough, excellent and wonderfully explained.

Service

Brilliant team led by the fantastic Holly Paradise , they always go above and beyond.

Service

Good reception after some initial confusion over my booking and I was kept well informed throughout the process.

Service

Extremely happy with the service that I get with this BMW garage 10 out of 10

Service

Cleaned the car even though it was a recall for the AC.

Service

Service arranged quickly as MOT had run out

Service

Very helpful staff who provided an efficient friendly service

Service

Loved my car being clean after and the video of the health check up was very welcome. The staff were friendly and polite.

Service

I have always found the Yeovil branch very helpful

Service

Always good to see happy staff doing their jobs.

Service

very easy experience

Service

Great customer care

Service

Car returned cleaned and a Video sent showing your survey of the car

Service

No problem with fitting in the service at a time suitable for us. Everything was completed as necessary. The car was returned to us lovely and clean.

Service

The service received at Westerly was extremely helpful and very customer focused. I was "kept in the loop" at all stages and a courtesy car made available for my use.

Service

The work was completed on time (I had specifically asked for a particular collection time and this was done) and all aspects of the service and MoT were detailed on the service record sheet. Booking was easy. Excellent 'Covid' controls were in place.

Service

Prompt notification of the service being completed and use of courtesy car

Service

Andy McCourt is very helpful and understands my needs being a sales account manager and needing my car to do my job out on the road he gives me excellent service

Service

Excellent service all round and very reasonable

Service

Very professional office book in and entirely happy with the friendly staff.

Service

Excellent service all round

Service

Service from Lou was outstanding

Service

Works to a high standard

Service

quick & efficient

Service

Very pleased

Service

The replacement of my automatic gearbox was carried out as quickly as possible for me and I was kept informed of progress throughout.

Service

Very helpful

Service

Had my car tracking done, and it's perfect

Service

Very good service

Service

Service advisor, Andy was Very helpful when booking in for my recall, lee the technician was very professional and gave me assurance that my car was being looked after and he deserves the best

Service

Information given was good, service completed on time and car cleaned , very good

Service

The work was carried out whilst I waited, I was told how long it would be and kept informed of progress

Service

Because I was completely satisfied with the service received

Service

The work was carried out within the given timescales and I was kept informed every step of the way

Service

Strict attention to COVID-19 requirements, pleasant welcome on attendance.

Service

Top quality customer care and service

Service

Great service from lee Williams could ask for any more

Service

I have absolutely nothing to complain about!

Service

Friendly, helpful staff. Very good standard of customer care.

Service

The car was returned to me clean and running beautifully, it was a joy to drive home !

Service

Job well done!

Service

Staff kept me fully informed during process and were very helpful and attentive.

Service

job done

Service

Excellent and professional service throughout. Lucy Manning was a pleasure to deal with.

Sales

Jamie is easy to deal with and provides excellent customer service. He makes the buying process easy and always provides excellent helpful advice.

Sales

Really friendly staff enjoy dealing with the customer and their needs. No high pressure safe just great.

Sales

Really helpful staff and kept me fully informed throughout the period of my purchase.

Sales

Everything went very smoothly

Sales

Throughout the entire process Dan couldn't do enough to ensure complete satisfaction and the same with Hannah who completed the handover process despite juggling the current covid restrictions.

Sales

Perfect, couldn't find fault.

Sales

I was kept informed although there were massive delays which wasn't the dealership fault.

Sales

Very satisfied. I couldn't be more satisfied.

Sales

The whole process of sourcing my car and delivering it was made easy by the sales assistant.

Sales

excellent, brilliant staff

Sales

Excellent service and response from Lucy

Sales

No problems

Sales

Quick, easy process

Sales

It was great but the staff have been restricted by the Covid rules. I always appreciate the hands on help. Obviously it was not possible. Hopefully I have been offered help as soon as possible. The Technology on the new car is amazing.

Sales

Preparation beforehand made the paperwork quick and easy. Car was well presented and despite COVID the car was well explained

Sales

I feel I have got a good car at a good price and I have received a good service from Lucy, the sales executive.

Sales

My collection was delayed by a week due to a chip on the wing, which was a little disappointing. However the response from the dealership was excellent and they did their very best to make up for it by providing a premium loan car.

Sales

Went the extra mile

Sales

Very friendly and informative h