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Service from Lou was outstanding
Works to a high standard
The replacement of my automatic gearbox was carried out as quickly as possible for me and I was kept informed of progress throughout.
quick & efficient
Had my car tracking done, and it's perfect
Very good service
Service advisor, Andy was Very helpful when booking in for my recall, lee the technician was very professional and gave me assurance that my car was being looked after and he deserves the best
Information given was good, service completed on time and car cleaned , very good
The work was carried out whilst I waited, I was told how long it would be and kept informed of progress
Because I was completely satisfied with the service received
The work was carried out within the given timescales and I was kept informed every step of the way
Strict attention to COVID-19 requirements, pleasant welcome on attendance.
Top quality customer care and service
Great service from lee Williams could ask for any more
I have absolutely nothing to complain about!
Friendly, helpful staff. Very good standard of customer care.
The car was returned to me clean and running beautifully, it was a joy to drive home !
Job well done!
Staff kept me fully informed during process and were very helpful and attentive.
Work carried out as expected
100% customer focused
Always easy to book
everything was done on time and no fuss
Quick, professional and outstanding! Couldn't be happier with Westerly Yeovil
Because, although they couldn't resolve the software fault initially, they kept me informed and let me keep the courtesy car till it was ready.
because they did a magnificent job.
The team are second to none. Hugely capable, amenable and thoughtful. Right down to personal videos of services (please personally thank Marcus, Westerly Yeovil), you all deserve high praise indeed.
great service from Lou who tried to minimise any inconvenience during some warranty work
Highly satisfied and the job was carried out while I waited.
Service was friendly, courteous and professionally completed with an explanation of what further work would be necessary in the near future. Also well priced.
Very COVID safe and easy access to Fast Lane service on a date/time that suited me
Can't fault them
I was able to leave my vehicle with the service team until I was able to collect. The team was polite and very informative.
Efficient, friendly and professional staff.
Car was washed. Courtesy car was provided, it all enhanced the experience.
Car returned in perfect condition & very clean
Car serviced and returned cleaned in quoted time frame
Excellent service from booking the car in, to delivering the car for service, to collecting it at the end of the day.
Just fine experience
They always provide a good service and the staff are always charming.
Collection from home was simple and hassle free. Only thing I would recommend is for BMW to contact customers (via text?) a day before just to confirm time of vehicle collection?
Cos I was completely satisfied!
I found Nothing to complain about
Consistently great - the best service from a garage in many, many years and worth the effort to go to Yeovil over my more local BMW dealer. First class and friendly too - keep up the great work, thank you!
Excellent loan car.
Quick process car disinfected and returned on time
We always receive great service and the team there are always so friendly and helpful.
Even through the terrible time we are all in, everything was done so good.
Everything explained, nice to have car back in clean condition
consistently great service
Friendly pain free experience
Complied with all my requests, and felt assured that they had genuinely serviced my car to the standard expected.They collected and returned my vehicle as promised - A VERY IMPORTANT POINT given the current situation re Covid, a free MOT and car wash
All COVID measures were fully implemented and customer safety was paramount but still a professional and friendly manner was shown
excellent, brilliant staff
Excellent service and response from Lucy
Quick, easy process
It was great but the staff have been restricted by the Covid rules. I always appreciate the hands on help. Obviously it was not possible. Hopefully I have been offered help as soon as possible. The Technology on the new car is amazing.
Preparation beforehand made the paperwork quick and easy. Car was well presented and despite COVID the car was well explained
I feel I have got a good car at a good price and I have received a good service from Lucy, the sales executive.
My collection was delayed by a week due to a chip on the wing, which was a little disappointing. However the response from the dealership was excellent and they did their very best to make up for it by providing a premium loan car.
Went the extra mile
Very friendly and informative h
Hannah has been great to work with got my wife and I a great deal on an m135i, she's a credit to the dealership
Good communcation, and attention to resolving ( on going) issue over incorrectly supplied wheels.
Everything was dealt with efficiently, with good communications.
Although circumstances were very difficult due to covid every effort was made to make the transaction easy and safe.
Was kept up to date with the progress of my car, staff where informative and pleasant.
I don't know how this could have gone any better given the current restrictions that we are all operating under.
Everything was kept to timescales arranged and very customer focused even through the lockdown restrictions
Timely and informative communications, efficient and clear administration notifications, great customer service. It is a pleasure to do business with Jamie Cox and all at Westerly Yeovil.