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ABOUT WESTERLY YEOVIL.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

very happy

Service

Video of my car by the technician was useful to see what might need to be done in the future. Car returned valeted was helpful.

Service

Informative and friendly

Service

Because the technical team and workshop co-ordinator in particular were willing to go the extra mile to explain and demonstrate an unusual (towing electrics) MoT failure and then liaise with the non BMW fitting workshop and another dealership to fix.

Service

Our car has now been in 4 times for work in a year, somewhat disappointing for such a high brand vehicle. Not once did the car get cleaned to give back to us like other companies always provide post work.

Service

excellent customer relations

Service

Not very helpful. Not customer friendly. I will now go to Bridgwater BMW in the future.

Service

Because I was completely satisfied

Service

used car collection service

Service

Could not ask for more

Service

I was led to believe that the wiper would be checked whist I waited. I was not told this would take all afternoon.

Service

All three service aspects were completed on time and the charges were competitive.

Service

From the first phone call to the service desk with my problem to completion of the work required was carried out with courtesy and professionalism.

Service

When dropping the car off I was there for 75mins, which is too long. Waiting for other members of staff (tech experts, lead mechanic) so it could have been more efficient I'm sure.

Service

Far too expensive, will be checking other dealers for my next service and will consider a different manufacturer when I change my car in 2020

Service

The car is returned as promised.

Service

Still awaiting a response from a warranty issue almost a month on!?

Service

Communication could improve!

Service

The servicing is done to spec but any requests outside of the norm (eg to check out a knock) are essentially ignored. Westerly Yeovil has always operated like this so I don't know if it is just them or BMW in general.

Service

Reliable and good service

Service

Service was completed quickly

Service

Completely satisfied

Service

Flexible and friendly approach to my needs

Service

Dealt with in a responsible and good manner when booking service, at reception and good information provided about what Westerley were doing on the car.

Service

Very helpful and offer pick up and drop off services making it really easy to fit servicing around work!

Service

Service was fine.

Service

Because I have always experienced complete satisfaction. I much appreciate the collection and return of the vehicle to my home.

Service

Car only in for MOT but care was taken and I was talked through everything when finished. No complaints about the service staff at all.

Service

Just extremely positive experience all way round.

Service

The car went into limp mode soon after picking it up. BMW emergency service discovered a connection had not been fitted back properly

Service

As always I have every confidence in your staff at Westerly Yeovil who are both friendly, courteous and very knowledgeable.

Service

Fast, efficient and good value

Service

Good efficient and prompt.

Service

I don't have problems at Westerly Yeovil - I have solutions. That what i like

Service

Pretty efficient but quite expensive

Service

Efficiently arranged collection of my vehicle from home. Everything completed as required including organisation of courtesy car via Enterprise.

Service

I have to say Andy was very helpful and informative but I should have been told about potential costs prior to work on my car. I was very disappointed that you allowed me to drive the car home in a dangerous state not repaired.

Service

Kept me fully informed re: work being done. Work completed efficiently.

Service

Andy McCourt service advisor and the team the way they fixed and handling the problem

Service

The guy who picked up my car was more than helpful and made me feel valued

Service

The car was thoroughly checked and repaired and ready for collection in a short space of time.

Service

Jamie was polite and very efficient

Service

Listened to my requirements and helped me find what I wanted. Nothing was too much trouble.

Service

You are treated as an individual - valued all the time - and products are tailored to your needs and wishes

Service

Finally cured the intermittent fault and it was covered by my insured warranty.

Service

Car drop off and check in process smooth and on time, kept up to date on progress and completed on time. Again price should be reviewed and bought inline with local specialists.

Service

See above

Service

Booking process difficult and did not make me feel valued as a long time customer with little flexibility

Service

its always a pleasure to do business with my sales person

Sales

as noted above very happy first class service and went over and above, especially Jamie Cox and Helen Roe

Sales

Very personal service with full attention being given to us and our needs at all times

Sales

Great car, great dealership, brilliant staff and wonderful service. The best BMW dealership I have ever dealt with. I have previously owned 4 BMW`s in the past.

Sales

Professional and competent staff who give every assistance. the preparation of both my new BMW's have been exceptional with explanations of functions

Sales

Kept in the picture by email regarding construction of car & delivery. Also regular contact with Dan in sales

Sales

I'm happy with my new X3. Just disappointed that such a high spec car had not the 'Speed Limit Assist' included.

Sales

Firstly Jamie Cox greeted both my husband and I with a wealth of experience and professionalism which made us both feel we were in safe hands. Secondly Jamie listened to our demands and request but also gave us his guidance and wisdom

Sales

The whole experience was pretty smooth and stress free. The only real nervous point for me was driving away in my first ever brand new vehicle.