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ABOUT WESTERLY YEOVIL.

Find out more about what we do and our team.

Meet the team

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Jason Salmon

Head of Business

David Duarte

Sales Team Leader

Paul Brown

Service Manager

Wayne Gouviea

Parts Manager

Jamie Cox

Sales Executive and Motability Specialist

Lucy Malling

Sales Executive & Motability Specialist

Oscar Gilchrist

Sales Executive

Hannah Brown

BMW Sales Executive and Motability Specialist

Nicky Hext

Local Business Development Manager

Andrew McCourt

Service Advisor

Lou Weston

Service Advisor

Michael Middlemast

Workshop Controller

Emily Jolley

Sales Administrator

Gemma Woodland

Warranty Administrator

Tim Mullis

Parts Advisor

Ollie Marten

Parts Advisor

Martyn Brake

Senior BMW Technician

Anthony Carter

Senior BMW Technician

Joe Holloway

Senior BMW Technician

Mandy Pomeroy

Receptionist

Helen Roe

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service from Lou was outstanding

Service

Works to a high standard

Service

The replacement of my automatic gearbox was carried out as quickly as possible for me and I was kept informed of progress throughout.

Service

quick & efficient

Service

Very pleased

Service

Had my car tracking done, and it's perfect

Service

Very helpful

Service

Very good service

Service

Service advisor, Andy was Very helpful when booking in for my recall, lee the technician was very professional and gave me assurance that my car was being looked after and he deserves the best

Service

Information given was good, service completed on time and car cleaned , very good

Service

The work was carried out whilst I waited, I was told how long it would be and kept informed of progress

Service

Because I was completely satisfied with the service received

Service

The work was carried out within the given timescales and I was kept informed every step of the way

Service

Strict attention to COVID-19 requirements, pleasant welcome on attendance.

Service

Top quality customer care and service

Service

Great service from lee Williams could ask for any more

Service

I have absolutely nothing to complain about!

Service

Friendly, helpful staff. Very good standard of customer care.

Service

The car was returned to me clean and running beautifully, it was a joy to drive home !

Service

Job well done!

Service

Staff kept me fully informed during process and were very helpful and attentive.

Service

job done

Service

Work carried out as expected

Service

100% customer focused

Service

Always easy to book

Service

everything was done on time and no fuss

Service

Quick, professional and outstanding! Couldn't be happier with Westerly Yeovil

Service

Because, although they couldn't resolve the software fault initially, they kept me informed and let me keep the courtesy car till it was ready.

Service

because they did a magnificent job.

Service

The team are second to none. Hugely capable, amenable and thoughtful. Right down to personal videos of services (please personally thank Marcus, Westerly Yeovil), you all deserve high praise indeed.

Service

great service from Lou who tried to minimise any inconvenience during some warranty work

Service

Highly satisfied and the job was carried out while I waited.

Service

Service was friendly, courteous and professionally completed with an explanation of what further work would be necessary in the near future. Also well priced.

Service

Very COVID safe and easy access to Fast Lane service on a date/time that suited me

Service

Can't fault them

Service

I was able to leave my vehicle with the service team until I was able to collect. The team was polite and very informative.

Service

Efficient, friendly and professional staff.

Service

Friendly staff

Service

Car was washed. Courtesy car was provided, it all enhanced the experience.

Service

Car returned in perfect condition & very clean

Service

Car serviced and returned cleaned in quoted time frame

Service

As above

Service

Excellent service from booking the car in, to delivering the car for service, to collecting it at the end of the day.

Service

Just fine experience

Service

They always provide a good service and the staff are always charming.

Service

Collection from home was simple and hassle free. Only thing I would recommend is for BMW to contact customers (via text?) a day before just to confirm time of vehicle collection?

Service

Cos I was completely satisfied!

Service

I found Nothing to complain about

Service

Consistently great - the best service from a garage in many, many years and worth the effort to go to Yeovil over my more local BMW dealer. First class and friendly too - keep up the great work, thank you!

Service

Excellent loan car.

Service

Quick process car disinfected and returned on time

Service

We always receive great service and the team there are always so friendly and helpful.

Service

Even through the terrible time we are all in, everything was done so good.

Service

Everything explained, nice to have car back in clean condition

Service

consistently great service

Service

Friendly pain free experience

Service

Complied with all my requests, and felt assured that they had genuinely serviced my car to the standard expected.They collected and returned my vehicle as promised - A VERY IMPORTANT POINT given the current situation re Covid, a free MOT and car wash

Service

All COVID measures were fully implemented and customer safety was paramount but still a professional and friendly manner was shown

Service

excellent, brilliant staff

Sales

No problems

Sales

Excellent service and response from Lucy

Sales

Quick, easy process

Sales

It was great but the staff have been restricted by the Covid rules. I always appreciate the hands on help. Obviously it was not possible. Hopefully I have been offered help as soon as possible. The Technology on the new car is amazing.

Sales

Preparation beforehand made the paperwork quick and easy. Car was well presented and despite COVID the car was well explained

Sales

I feel I have got a good car at a good price and I have received a good service from Lucy, the sales executive.

Sales

My collection was delayed by a week due to a chip on the wing, which was a little disappointing. However the response from the dealership was excellent and they did their very best to make up for it by providing a premium loan car.

Sales

Went the extra mile

Sales

Very friendly and informative h

Sales

Hannah has been great to work with got my wife and I a great deal on an m135i, she's a credit to the dealership

Sales

Good communcation, and attention to resolving ( on going) issue over incorrectly supplied wheels.

Sales

Everything was dealt with efficiently, with good communications.

Sales

Although circumstances were very difficult due to covid every effort was made to make the transaction easy and safe.

Sales

Was kept up to date with the progress of my car, staff where informative and pleasant.

Sales

I don't know how this could have gone any better given the current restrictions that we are all operating under.

Sales

Everything was kept to timescales arranged and very customer focused even through the lockdown restrictions

Sales

Timely and informative communications, efficient and clear administration notifications, great customer service. It is a pleasure to do business with Jamie Cox and all at Westerly Yeovil.