Westerly Yeovil Star Rating
Sales
19 comments from 32 reviews
Service
34 comments from 105 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"lost a key, needed locks changing, had these done, due to a software issue with the new keys the car failed 2 times. Each time I ahd to arrange recovery. No assistance though it was due to faulty workmanship."
"First class, 16 years, never a problem"
"My car was booked into Westerly BMW for an MOT. The time quoted was 1 30 hours which I consider excessive and the car returned 1 40 after giving it to the Service Dept. On driving away I noticed the electronic service schedule had not been updated."
"I was advised it required the whole assembly to be replaced not just the bulb. Upon arrival I thought this would a 10 minute job, no it took just over 1 hour, very inconvenient."
"The service has always been well handled but this time the fault, probably with a wiring run to the rear window seems to have caused big problems. Outside the computer analysis Box"
"The dealership were very good"
"I was made to feel a valued customer. The work was completed on time and to budget. The car was cleaned and valeted for me."
"Customer services first class, my thanks to Arthur Westerly for all the help received regarding faulty coils"
"Entirely satisfied."
"In particular, Paul Brown the service advisor has been very helpful"
"Rang 3 4 times to book service and was told the service dep was busy, i was offered a call back however no contact. Eventually talked to a manager who booked the service straight away."
"exceptional in every respect trust dealer well"
"They did not clean the car very well."
"all my services have been more than satisfactory"
"first class"
"I find the dealership very efficient but expensive."
"There very helpfull handy."
"No they were pretty good."
"Oil change indicated at 180, bill was 350 despite no major issues with car. Also messages via BMW website to arrange a service not replied to. Service book showed oil service light. Service only needed."
"i think they are ok . it is however difficult to get an estimate for wrok to be under taken from them .."
"Not the friendliest."
"Very helpful staff. Great Customer service."
"I would have liked a quite room to work in."
"Excellent attention from Paul Brown and a warm welcome from Helen on reception"
"no problems at all"
"They failed to resaet the computer, so it still says the car needs a service."
"Everyone is pleasant and helpful."
"completely haapy with the service"
"Unable to sort problem with radio over a period of time"
"i found the dealership friendly and welcoming. fault was diagnosed and repaired in good time"
"Shown the coffee area and lounge,and the various good tabloids..."
"I had to phone in to get an explanation of why one hours labour APPEARED to cost circa £180, but it was explained the BMW system puts Oil under labour"
"Unscheduled visit and the dealer was able to see to me that day, provided lift and clean car, all without an appointment"
"Courtesy car broke down chaos"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Dissappointed to have only a half tank of fuel after buying a new car.My friend bought a new Honda and they gave him a full tank."
"The cheques for the residual value of my trade in vehicle that should have been paid to me on the handover were not ready as they had not been fully authorised. The cheques were delivered to me a couple of days later."
"Excellent dealership"
"My vehicle was delivered 7 weeks late to the 'expected delivery date'. I was not given an explination or more importantly an apology. I had to chase the dealership for re forcasts of the delivery date. I was given an umbrella in compensation"
"No comment."
"Excellent customer service from all members of staff at Westerly BMW Yeovil."
"Westerly is a very friendly dealer with very pleasant staff, given plenty of time"
"The whole team at Westerly were excellent, made the whole experience of buying my first BMW pleasurable"
"Jeni Pither was very helpful and if not for her we would probably have bought elsewhere"
"The young lady Jenny was excellent and all the staff were very helpful."
"Jamie the sales rep. was very helpful and kept us informed throughout the waiting time."
"People were very friendly and helpful,would recommend the garage to friends"
"good information and advice on my purchase"
"Very accommodating."
"Yeovil BMW spend time with customer to understand their needs"
"I was extremely happy with the level of service I received, especially from Jeni Pither at Westerley Yeovil who was welcoming, informative and genuine from our first meeting to collection of the vehicle. Jeni's professionalism made the decision easy."
"cant fault it in any way . Jamie makes it easy . Yeovil is not my nearest bmw dealer keep returning there because of Jamie ."
"Excellent service, that's why we keep going back to them."
"It is always a pleasure to visit Westerley Yeovil, we have always been appreciative of the friendly , professional experience"