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ABOUT WESTERLY YEOVIL.

Find out more about what we do and our team.

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Stuart Martin

Head of Business
  • Department All

David Duarte

Sales Manager
  • Department Sales

Paul Brown

Service Manager
  • Department Aftersales

Wayne Gouveia

Parts Manager
  • Department Parts

Laura Greatbatch

Sales Executive
  • Department Sales

Dan Adams

Sales Executive
  • Department Sales

Jamie Cox

Sales Executive
  • Department Sales

Ben Long

Sales Executive
  • Department Sales

Liam Nixon

BMW Product Genius
  • Department All

Lucy Malling

BMW Product Genius
  • Department All

Emily Jolley

Sales Administrator
  • Department Sales

Sarah Barnes

Sales Administrator

Lou Weston

Service Advisor
  • Department Aftersales

Holly Paradise

Service Advisor
  • Department Aftersales

Andrew McCourt

Service Advisor
  • Department Aftersales

Gemma Woodland

Warranty Administrator
  • Department Aftersales

Matt Barnes

Parts Advisor
  • Department Parts

Tim Mullins

Parts Advisor
  • Department Parts

Joe Holloway

Technician
  • Department Workshop

Mandy Pomeroy

Receptionist
  • Department Reception

Helen Roe

Receptionist
  • Department Reception

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

see the answer above

Service

I had to have water pump replaced under warranty because of loss of coolant. This had to be done at short notice and unfortunately there was no courtesy car available. I was given a lift into town and a return lift back to dealers. Much appreciated.

Service

Great people always friendly and very accommodating

Service

Have alway used Westerly Yeocil and been completely satisfied

Service

Diagnosed and fixed my electrical problem

Service

Like everything we've experienced at Yeovil, there's nothing else we would prefer.

Service

Very expensive

Service

Only a basic scheduled service, but staff polite. Cost roughly what I expected.

Service

Always informative and well mannered

Service

Very efficient

Service

Staff were very helpful sorting out a Warranty issue with minimal inconvenience to me

Service

All very good

Service

The work was carried out I know now that when the job is done at your premises I know it’s been done properly.

Service

expemsive for such a small service-£270 for oil/microfilter service

Service

All requests carried out

Service

Very attentive staff & great waiting area with excellent facilities.

Service

The faults remain unresolved.

Service

Everyone knew their job and did it.

Service

Everything went very smoothly.

Service

Staff, facilities and very friendly

Service

Everything went as agreed

Service

All stated in the above answer. Staff were professional and polite but with the exception of Jamie? who was in sales who went the extra mile and called me regarding the arrival of my car no one went out of their way to make the experience a pleasure

Service

They remembered me from times before and even though it was a busy day I was seen by an advisor who made sure I wasn’t waiting.

Service

The work was done promptly and professionally....also because no one gets the full 5 stars

Service

Car was serviced fast

Service

easy and simple to arrange

Service

No problems

Service

Didn’t seem to know why the car was with them, asked for a quote to do a body repair, still waiting for it. I have taken my business else where now.

Service

great difficulty in getting through to service department by phone!

Service

Courteous and convenient.

Service

Always give great service

Service

My service experience at Westerly Yeovil has always been satisfying. Nothing is ever too much trouble. They provide an all round excellent service experience, collecting and delivering my vehicle and keeping me informed throughout.

Service

First class attention to detail and ensuring my needs are met

Service

Attention to detail! Very quick and efficient. I left my car at Westerly while we went on holiday and it looked like new when I collected on our return.

Service

Very friendly staff and were easy to deal with. Speed of service was spot on.

Service

As above the way I was treated and the total experience was first class

Service

Always served promptly and communication is always good.

Service

The maintenance department manager advised me on how to speed up the repair fault on my car & speedily attend to it. He kept me informed on all stages.

Service

everything went smoothly

Service

I have great confidence in the service provided by the team at Westerly.

Service

Everything good just had to wait longer than I was told before I could take the car

Service

The process is good, and I’m confident in the customer service element, but electronic failures keep reoccurring. Always disappointed with availability of a courtesy car. Either weeks of waiting for a small, manual gearbox Mini, or pay out myself

Service

Pleasure to deal with, friendly and everything covered so no unexpected surprises

Service

I would have put completely satisfied but they said they would keep us informed, which they didn’t. I waited an hour before I went to ask what was happening.

Service

Friendly and helpful

Service

Prompt attentive service always

Service

The service was fine, my problem is that when i bought the car i was not told that at 1200 miles I would be presented with a bill for nearly £300 for a “running in check”My last car AMG55, wifes new VW, sons new VW no service cost for 12months

Service

Easy to book appointment and job completed on time

Service

My MOT was due this September and despite only doing less than 3000 miles since my last (9000) service in September 2017 - I was informed a 9000 mile service (oil change etc) was due this September. I asked myself was it necessary?

Service

The service team (Holly and Lou) showed a genuine interest in resolving the problem with our car. Holly took all the hassle out of the situation by finding a suitable time to look at our car and then by providing a loan car free of charge.

Service

The repair was completed satisfactorily and car returned clean

Service

Efficient, quick service, with helpful staff. What more could we want?

Service

Repeatedly had to call to be informed of what was going on . Unable to explain why idrive system didnt pick up what i would consider to be a major issue with brake wear issues on rear. Overall poor customer service.

Service

Couldn't fault any aspect.

Service

Excellent service experience as always

Service

Opted for 5 year service package on car when purchased which is very cost effective

Service

Very good services provided

Service

Staff seem very unhappy

Service

Good friendly quick service. Very much appreciate the lift into Yeovil town while we wait for our mot/service.

Service
Dear Mr Ritchie, thank you for your positive feedback. We always aim to provide a friendly and efficient service. Hope you continue to enjoy your car. Regards Stuart - Head of Business.

Great service

Service
Dear Mr Pikarski, Thank you for your feedback. We will look at how we can improve our telephone answering and call backs. Regards Stuart - Head of Business

Polite and efficient service.

Sales

Fantastic service. Kept up to date well and was offered a fantastic deal

Sales

I changed my options several times

Sales

As per 1 above. During hand over we had the basics explained to us, so as not to overload us, with the proviso that we could return at any time for any questions to be answered.

Sales

Sales were helpful and considerate

Sales

Friendly knowledgable staff and a satisfactory deal.

Sales

Great service

Sales

Great communication, no fuss in handover. I didn’t feel rushed as there was quite a lot to go through with the running of the car and in car technology

Sales

Very pleasant and helpful staff that kept me informed of the progress of my purchase.

Sales

The same reasons as written in answer 1a above.

Sales

I am very happy with my purchase and the deal obtained. My only criticism of BMW is the somewhat complicated nature of add on packages

Sales

Excellent experience, everything well explained and managed.

Sales

The entire experience from initial discussions to final delivery has been a total pleasure.

Sales

Very good personal service.

Sales

We were shown the features of the car in great detail . Ben went to great lengths to show the features of the iDrive and all controls.